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    Returns/Exchanges

    • Does MOMO Case guarantee its product?
    Your happiness is our top priority! Before your case is packaged and shipped, a member of the MOMO team will check it by hand to ensure quality.
    We do everything in our power to ensure your order arrives in perfect condition, but sometimes we make mistakes. If something goes wrong and you receive a faulty item, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
    • Does MOMO Case accept returns?
    Returns are accepted within 10 days of your orders’ arrival date (according to the delivery date on the tracking record, if applicable). Should you wish to return your item(s), please email us with the reason of return and we’ll help you out!
    All returns will be refunded in your original form of payment. If the payment was made using credit/debit card or bank account, there may be a lead time required by PayPal (our credit card settlement service provider).
    Customers are responsible for all fees involved in returning items. Return packages are the responsibility of the customer until received by our team, so we recommend using registered and traceable shipping services when returning a package.
    For further instructions on how to return your order, please email us at hello@momocase.com. Returns without prior communication will not be processed.
    Have more questions about our return or exchange policy? Email us anytime at hello@momocase.com or contact us on Twitter or on Facebook.